Safety Consciousness

Our guests:

You will be informed through signs and other mediums about the latest health recommendations and action protocols.

• Keep the safety distance and respect the established capacity limits.
• Disinfect your hands in the entrance before entering the hotel or its facilities.
• Wash your hands frequently with soap and water, especially after using the bathroom and public areas.
• If you start to have symptoms like fever, coughing or shortness of breath, please stay in your room and contact reception.
• We recommend paying by card whenever possible.

Our staff:

• All our employees are qualified and trained and have received additional specific training on how to implement the new hygiene and safety measures and on the use of protective materials.
• We guarantee their proper protection, providing the necessary time and resources for them to carry out all the required prevention and disinfection actions.
• Disinfection and control measures like taking their temperature will be applied when they arrive to work.
• They have been provided with the necessary personal protective materials for carrying out their jobs. Their use is mandatory, and training on their proper usage has been provided.
• A health check is performed before beginning the employment relationship.
• We have created reminders regarding social distancing, the correct use of facilities, cleaning and disinfection protocols, receipt of goods, etc.
• The arrangement of workspaces and shifts have been modified to guarantee the staff is able to meet the social distancing requirements.

Our reception:

• The waiting area has been adapted to meet the required safety distances and dimensions. A limit on the number of people allowed in reception at any given time has been set. Informative measures to ensure social distancing is maintained have been put in place.
• We have a disinfection area in the entrance with hand sanitiser and shoe disinfection.
• Contactless POS and other devices used by guests are disinfected after every use. Offered as preferred payment method.
• Increased periodicity and overall time dedicated to cleaning, disinfecting and ventilating common areas.

Our rooms:

• Our establishment’s existing protocols are maintained and emphasised after having been updated in the context of COVID-19 to avoid cross-contamination and guarantee a correct disinfection.
• Increased daily cleaning time after guests exit a room, with increased use of virucidal products during cleaning and disinfection.
• Increased control, quality and disinfection of the air conditioning and heating ducts.

The Food & Beverage Department:

• The guests’ dining areas are regularly disinfected.
• Physical menus have been removed and replaced with fixed signs and QR codes that can be scanned on mobile phones.
• Table decorations, cruets, toothpicks and other services have been removed from tables and replaced with environmentally friendly single-use items.
• The staff will wear masks whenever they cannot guarantee the safety distance.
• Hand sanitiser for disinfecting hands in the entrance.
• Our HACCP internal systems and internal and external audits have been updated in the context of COVID-19. Increased temperature controls of train-washing units in the kitchen. Use of virucidal products for disinfecting cutlery and crockery.
• Alarms are set to go off every 30 minutes throughout the shifts of all F&B staff to remind them to wash and disinfect their hands.