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Safety Consciousness
Because you and our staff are our top priority, we have created the “Safety Consciousness” project, which lists all the post-COVID-19 safety protocols we have implemented to guarantee the necessary health and hygiene measures for you to enjoy a safe and well-deserved holiday with us.

Our guests:
You will be informed through signs and other mediums about the latest health recommendations and action protocols.
- Keep the safety distance and respect the established capacity limits.
- Disinfect your hands in the entrance before entering the hotel or its facilities.
- Wash your hands frequently with soap and water, especially after using the bathroom and public areas.
- If you start to have symptoms like fever, coughing or shortness of breath, please stay in your room and contact reception.
- We recommend paying by card whenever possible.

Our staff:
- All our employees are qualified and trained and have received additional specific training on how to implement the new hygiene and safety measures and on the use of protective materials.
- We guarantee their proper protection, providing the necessary time and resources for them to carry out all the required prevention and disinfection actions.
- Disinfection and control measures like taking their temperature will be applied when they arrive to work.
- They have been provided with the necessary personal protective materials for carrying out their jobs. Their use is mandatory, and training on their proper usage has been provided.
- A health check is performed before beginning the employment relationship.
- We have created reminders regarding social distancing, the correct use of facilities, cleaning and disinfection protocols, receipt of goods, etc.
- The arrangement of workspaces and shifts have been modified to guarantee the staff is able to meet the social distancing requirements.

Our reception:
- The waiting area has been adapted to meet the required safety distances and dimensions. A limit on the number of people allowed in reception at any given time has been set. Informative measures to ensure social distancing is maintained have been put in place.
- We have a disinfection area in the entrance with hand sanitiser and shoe disinfection.
- Contactless POS and other devices used by guests are disinfected after every use. Offered as preferred payment method.
- Increased periodicity and overall time dedicated to cleaning, disinfecting and ventilating common areas.

Our rooms:
- Our establishment’s existing protocols are maintained and emphasised after having been updated in the context of COVID-19 to avoid cross-contamination and guarantee a correct disinfection.
- Increased daily cleaning time after guests exit a room, with increased use of virucidal products during cleaning and disinfection.
- Increased control, quality and disinfection of the air conditioning and heating ducts.

The Food & Beverage Department:
- The guests’ dining areas are regularly disinfected.
- Physical menus have been removed and replaced with fixed signs and QR codes that can be scanned on mobile phones.
- Table decorations, cruets, toothpicks and other services have been removed from tables and replaced with environmentally friendly single-use items.
- The staff will wear masks whenever they cannot guarantee the safety distance.
- Hand sanitiser for disinfecting hands in the entrance.
- Our HACCP internal systems and internal and external audits have been updated in the context of COVID-19. Increased temperature controls of train-washing units in the kitchen. Use of virucidal products for disinfecting cutlery and crockery.
- Alarms are set to go off every 30 minutes throughout the shifts of all F&B staff to remind them to wash and disinfect their hands.
Our processes are constantly audited to guarantee their correct implementation, allowing us to update, modify and improve accordingly.